{"id":208,"date":"2025-08-16T10:28:15","date_gmt":"2025-08-16T10:28:15","guid":{"rendered":"https:\/\/edo.acke.website\/?page_id=208"},"modified":"2025-12-03T00:31:48","modified_gmt":"2025-12-03T00:31:48","slug":"ruckgabe-erstattung","status":"publish","type":"page","link":"https:\/\/edo.acke.website\/en\/ruckgabe-erstattung\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"208\" class=\"elementor elementor-208\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2e31ef e-con-full e-flex e-con e-parent\" data-id=\"a2e31ef\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a514d elementor-widget__width-initial elementor-widget elementor-widget-text-editor translation-block\" data-id=\"e8a514d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><strong>Effective date:<\/strong> 09\/07\/2025.\n\nWelcome to <strong>DE Stainless<\/strong>. By accessing our website and purchasing our products, you agree to the terms listed below. Please read these <strong>Terms and Conditions<\/strong> carefully before using our website.<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-905995f e-con-full e-flex e-con e-parent\" data-id=\"905995f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc622d5 elementor-widget elementor-widget-heading\" data-id=\"bc622d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">INTRODUCTION<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2778c81 elementor-widget__width-initial elementor-widget elementor-widget-text-editor translation-block\" data-id=\"2778c81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><strong>DE Stainless \u2013 stainless-steel company<\/strong>, Hegelstra\u00dfe 38B, 70174 Stuttgart, Germany (\u201cDE Stainless\u201d, \u201cwe\u201d), aims to deliver every order flawlessly. If a problem should nevertheless occur, this policy explains when an exchange or return is possible, how the process works, and who bears the costs.<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b144b90 e-con-full e-flex e-con e-parent\" data-id=\"b144b90\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb669c2 elementor-widget elementor-widget-heading\" data-id=\"eb669c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">When you are entitled to an exchange or return<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d500c51 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d500c51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAn exchange or return is only permitted in the following cases:\n<ol><li>Transport damage \u2013 visible mechanical damage upon delivery<\/li><li>Incorrect delivery \u2013 a different model or size than ordered<\/li><li>Manufacturing defect that cannot be remedied by service<\/li><\/ol><em><strong>Note:<\/strong> A return due to a change of mind or an error in the measurements provided by the customer is not a valid reason for an exchange or return, unless otherwise agreed in writing.<\/em>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbfae9a e-con-full e-flex e-con e-parent\" data-id=\"fbfae9a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b74298a elementor-widget elementor-widget-heading\" data-id=\"b74298a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Responsibility for measurements\/dimensions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f23848 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0f23848\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>If our team carries out the on-site measurements, DE Stainless assumes full responsibility for their accuracy and the fit of the manufactured equipment.<\/li><li>If the measurements are provided by the customer, the customer bears sole responsibility for their accuracy.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d30a75a e-con-full e-flex e-con e-parent\" data-id=\"d30a75a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2997c7 elementor-widget elementor-widget-heading\" data-id=\"a2997c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Reporting deadline<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b12ef58 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b12ef58\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe customer must report any issue within 48 hours after receiving the goods. The report must include the order number, a description of the problem, and photos of the damage.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a800d34 e-con-full e-flex e-con e-parent\" data-id=\"a800d34\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1baa00 elementor-widget elementor-widget-heading\" data-id=\"a1baa00\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Process of exchange \/ return<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc2cab6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fc2cab6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>Send your complaint by e-mail or call us (contact details in section 10).<\/li><li>Our team reviews the complaint and, if necessary, arranges an on-site inspection.<\/li><li>If the complaint is approved, we will send a replacement product or issue a refund authorization.<\/li><li>The goods must be returned unused (except for the reported defect), undamaged, and in the original packaging including all documentation.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16b7850 e-con-full e-flex e-con e-parent\" data-id=\"16b7850\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce31d6a elementor-widget elementor-widget-heading\" data-id=\"ce31d6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Transport costs<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9f7d6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6f9f7d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Our fault (damage, wrong item, manufacturing defect): DE Stainless covers the cost of collecting the defective item and delivering the replacement.<\/li><li>Customer\u2019s fault (incorrect measurements, change of mind): The customer bears all transport costs for the return and any new delivery.<\/li><\/ul>Carrying items to upper floors of a building without an elevator is not included in standard shipping; this can be arranged for an additional fee.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dce0eb e-con-full e-flex e-con e-parent\" data-id=\"1dce0eb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8da19c3 elementor-widget elementor-widget-heading\" data-id=\"8da19c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Processing times<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5dea2c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f5dea2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Replacement delivery: 7\u201315 working days from the moment the defective goods are collected or made available for collection.<\/li><li>Refund: 5\u201310 working days after the goods arrive at our warehouse and pass inspection. Refunds are issued via the original payment method.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00e10f8 e-con-full e-flex e-con e-parent\" data-id=\"00e10f8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e43f8c2 elementor-widget elementor-widget-heading\" data-id=\"e43f8c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inspection of returned goods<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6224d70 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6224d70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEvery returned product undergoes a technical and visual inspection. If usage beyond normal checking or any unauthorized modifications are detected, we reserve the right to reduce the refund according to the loss in value.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9734834 e-con-full e-flex e-con e-parent\" data-id=\"9734834\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146147a elementor-widget elementor-widget-heading\" data-id=\"146147a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Exclusions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5df993b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5df993b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Items made according to customer specifications are not subject to the right of withdrawal, except in the case of an error on our part.<\/li><li>Consumables (filters, gaskets, light bulbs, etc.) cannot be returned once used.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7241677 e-con-full e-flex e-con e-parent\" data-id=\"7241677\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2db3b elementor-widget elementor-widget-heading\" data-id=\"ea2db3b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d80a78 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5d80a78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>DE Stainless \u2013 stainless-steel company<\/strong><br>\nHegelstra\u00dfe 38B, 70174 Stuttgart, Germany<br>\nTel. +49 157 530 82 06 63\u2002|\u2002+49 711 540 48 015<br>\nE-Mail info@edo.acke.website<br>\n<br>\nFor questions or to submit a complaint, our customer service team is available Monday to Friday, 08:00\u201317:00.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b9c26 elementor-widget__width-initial elementor-widget elementor-widget-text-editor translation-block\" data-id=\"75b9c26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">This policy applies in conjunction with our General Terms and Conditions. DE Stainless reserves the right to amend these provisions; the current version is always available at <a href=\"https:\/\/edo.acke.website\/en\" target=\"_self\">www.de-stainless.de\n<\/a>.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>G\u00fcltigkeitsdatum: 09.07.2025. Willkommen bei DE Stainless. Durch den Zugriff auf unsere Website und den Kauf unserer Produkte erkl\u00e4ren Sie sich mit den unten aufgef\u00fchrten Bedingungen einverstanden. Bitte lesen Sie diese Allgemeinen Gesch\u00e4ftsbedingungen sorgf\u00e4ltig durch, bevor Sie unsere Website nutzen. EINLEITUNG DE Stainless \u2013 Edelstahlunternehmen, Hegelstra\u00dfe 38B, 70174 Stuttgart, Deutschland (\u201eDE Stainless\u201c, \u201ewir\u201c), ist bestrebt, jede [&hellip;]<\/p>","protected":false},"author":1,"featured_media":62,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-208","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages\/208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/comments?post=208"}],"version-history":[{"count":3,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages\/208\/revisions"}],"predecessor-version":[{"id":2725,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages\/208\/revisions\/2725"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/media\/62"}],"wp:attachment":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/media?parent=208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}