{"id":103,"date":"2025-08-16T09:49:51","date_gmt":"2025-08-16T09:49:51","guid":{"rendered":"https:\/\/edo.acke.website\/?page_id=103"},"modified":"2025-12-02T01:26:06","modified_gmt":"2025-12-02T01:26:06","slug":"haufig-gestellte-fragen","status":"publish","type":"page","link":"https:\/\/edo.acke.website\/en\/haufig-gestellte-fragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Purchase guide<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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How can I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  1. Find the item number (product code) on our website.<\/li>
  2. Send the code, the desired quantity, and your billing and delivery address to info@edo.acke.website\n or call us at +49 157 530 82 06 63.<\/li>
  3. You will receive an order confirmation and a pro forma invoice from us by email. The purchase contract is concluded upon receipt of this confirmation.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    Do I need to create an online account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Orders are accepted exclusively by email or phone \u2014 no online account is required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are my payment details safe? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes. Payments are processed via PCI-DSS-compliant payment providers through TLS-encrypted connections. We never store full card details.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Which payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Advance payment by bank transfer, standard credit and debit cards (Visa, Mastercard, American Express), or any other payment method explicitly agreed with our sales team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I modify my order afterwards? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    If you need to change quantities, addresses, or product codes, please contact us immediately at +49 157 530 82 06 63 or info@edo.acke.website\n. Changes are possible as long as the order has not yet been released for shipping; after that, the regular return process applies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Exchange & Returns<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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    What is your exchange policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Consumers have 14 days from receipt of the goods to return products in unused and undamaged condition. Custom-made items and unsealed sanitary products are excluded from returns.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I exchange an item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Send a brief notice of withdrawal (by email or letter), stating the order number and the product code to be returned. We will send you the return instructions and arrange shipment of the replacement item.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do I have to cover the return shipping costs for an exchange myself? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    The customer bears the return shipping costs unless we delivered the wrong item or the product is defective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How long does the exchange process take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\tOnce the returned goods arrive and pass inspection, we dispatch the replacement\u2014usually within three business days. Transit times depend on your location and the chosen carrier.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Questions about refunds<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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    What is your refund policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    After the returned goods have been inspected and approved, we refund the purchase price via the original payment method. A reduction in value may be deducted if the goods have been used beyond what is necessary to check their condition and functionality.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How long does it take to receive my refund? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Refunds are issued within 14 days after receipt of the return. Your bank or credit card provider may require additional processing time.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How do I know if my refund has been processed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You will receive an automatic email confirmation as soon as the refund has been initiated.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Returns & Contact <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    DE Stainless \u2013 stainless steel company<\/strong>
    Hegelstra\u00dfe 38 B, 70174 Stuttgart, Germany
    Tel.: +49 157 530 82 06 63
    E-mail: info@edo.acke.website<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Kaufanleitung Wie kann ich eine Bestellung aufgeben? Finden Sie die Artikelnummer (Produktcode) auf unserer Website. Senden Sie den Code, die gew\u00fcnschte Menge sowie Ihre Rechnungs- und Lieferadresse an info@edo.acke.website oder rufen Sie uns unter +49 157 530 82 06 63 an. Sie erhalten von uns eine Auftragsbest\u00e4tigung und eine Proforma-Rechnung per E-Mail. Der Kaufvertrag kommt […]<\/p>","protected":false},"author":1,"featured_media":62,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-103","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages\/103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/comments?post=103"}],"version-history":[{"count":6,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages\/103\/revisions"}],"predecessor-version":[{"id":2719,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/pages\/103\/revisions\/2719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/media\/62"}],"wp:attachment":[{"href":"https:\/\/edo.acke.website\/en\/wp-json\/wp\/v2\/media?parent=103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}